Toolkit

Reusable artefacts: discovery question sets, scoping templates, handover checklists, and the documents buyers actually sign.

• 2026-10-30The six-section anatomy: the one shape a finished deployment may takeWhy every finished deployment is written up in the same six sections, in the same order, and what each position is protecting.5 min read
• 2026-10-30Anonymizing a case: three layers and a recombination testEntities, numbers and time are the item checks. The hard part is what three harmless details say together.4 min read
• 2026-10-30The discovery question bankFour sets, thirty-one questions, and what a bad answer sounds like — the interview that turns "we want AI" into a number, a data source and a named owner.4 min read
• 2026-10-30The one-page readoutSix blocks, ten minutes, and a decision at the end. A template for the meeting where a deployment is continued, narrowed or stopped — and the four ways these meetings fail.3 min read
• 2026-10-30The runbook someone else can operateNine sections a handover needs, the test that proves it works, and why a runbook written by the person leaving is usually missing the only part that matters.3 min read